Technical Support Request
Licensed users can access the YumaWorks help desk to report a bug or get help installing and using YumaWorks products:
In the e-mail/ticket:
- Describe the problem.
- Include the versions of the products you are using.
- Include log files with ‘debug4’ level trace info.
- Both netconfd-pro and yangcli-pro support logging while active
> yangcli-pro log-level=debug4 log=test.log log-mirror
- To expedite resolution we need to reproduce the client/server interaction, so we need to know what both the client and server are doing when the problem occurs.
Premium support is available for YumaPro-Client, which includes the right to download new releases monthly and access to YumaWorks support staff for help with troubleshooting and defect resolution. Users of the free, unsupported version of yumapro-client can access community support via the yumapro-client User Forum and YumaWorks Knowledge Base: