Email us : sales@yumaworks.com

Support

Knowledge Base

Check out our Knowledge Base to learn more about installing and using YumaWorks products:

 

Handy reference:

Technical Support Request

Licensed users can access the YumaWorks help desk to report a bug or get help installing and using YumaWorks products:

In the e-mail/ticket:

  • Describe the problem.
  • Include the versions of the products you are using.
  • Include log files with ‘debug4’ level trace info.
  • Both netconfd-pro and yangcli-pro support logging while active
    > yangcli-pro log-level=debug4 log=test.log log-mirror
  • To expedite resolution we need to reproduce the client/server interaction, so we need to know what both the client and server are doing when the problem occurs.

YumaPro-Client Support

Premium support is available for YumaPro-Client, which includes the right to download new releases monthly and access to YumaWorks support staff for help with troubleshooting and defect resolution. Users of the free, unsupported version of yumapro-client can access community support via the yumapro-client User Forum and YumaWorks Knowledge Base:

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