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YumaWorks Product Support and Knowledge Base

Knowledge Base

Check out our Knowledge Base to learn more about installing and using YumaWorks products:


Documentation and Reference:

Technical Support Request

Licensed users can access the YumaWorks help desk to report a bug or get help installing and using YumaWorks products:

Licensed users are welcome to ask us about a range of topics, not just YumaPro SDK, including:

  • the YANG data-modeling language
  • specific YANG modules
  • YumaPro tools
  • instrumentation code (SIL, SIL-SA)

We ask that you please consult with our documentation first but do not hesitate to contact us if you need assistance.

In the e-mail/ticket:

  • Describe the problem.
  • Include the versions of the products you are using.
  • Include log files with ‘debug4’ level trace info.
  • Both netconfd-pro and yangcli-pro support logging while active
    > yangcli-pro log-level=debug4 log=test.log log-mirror
  • To expedite resolution we need to reproduce the client/server interaction, so we need to know what both the client and server are doing when the problem occurs.

YumaPro SDK Basic and YumaPro Client Support